OnSite Support Services
With our OnSite Support Services, you can obtain Rockwell Automation field support engineers to assist your maintenance staff with preventive and reactive tasks.
Field support engineers are available on as needed, scheduled, or full-time basis to meet your specific needs and maintenance strategy.
- Callout Services — Repair and troubleshooting as needed for your automation-related issues.
- Extended Parts and Labor Warranty — Repair services and replacement parts for your Rockwell Automation control equipment and drives for up to five additional years.
- Drives Startup Services — Quickly commission your Allen-Bradley drives and prevent potential startup problems. Includes 1 or 2 year extended warranty.
- Conversion Services — Convert your existing programmable controllers, drives and motors to new or different technologies.
- Preventive Maintenance Services — Regularly scheduled maintenance for your automation and related equipment to prevent potential problems and extend component/system life.
- Embedded Engineer — Full-time labor to perform reactive and preventive tasks in continuous support of your maintenance department.
Prepurchase Callout Services at a Significant Savings [PDF]
Reduce Your Maintenance Expenses by prepurchasing Rockwell Automation Callout Services at a significant savings over standard hourly rates. Contract Callout Services can be used for a wide range of Onsite Support Services, and by prepurchasing, you won't need additional approvals or purchase orders to request a service call.