Remote Support Services
Improve Your Productivity by Resolving Technical Issues Quickly and Accurately
The availability of the right technical skills and resources to resolve problems is a key component to maintaining automation and plant floor equipment. Through Remote Support Services from Rockwell Automation, you can obtain those skills and resources at a level most appropriate to your maintenance strategy and business objectives.
- TechConnect™ Support — Real-time, 8am-5pm phone support (24x7 option), comprehensive electronic support tools and software and flash firmware updates for your Allen-Bradley and Rockwell Software products.
- TeamSupport™ Services — Direct, 24x7x365 access to a designated team of support specialists with an intimate knowledge of your company's specific application and industry. With TeamSupport 360, we will continuously monitor your process to proactively correct problems and eliminate unplanned downtime.
- ESAFE Support — Real-time, 8am-5pm phone support, comprehensive electronic support tools and software and flash firmware updates for your Integrated Condition Monitoring (ICM) hardware and software.
TechConnect Adds System Support, Other Enhancements
TechConnect Support now includes support for your discrete and process sytems at the PriorityConnect level, access to restricted Knowledgebase content, and modified product family coverage.
Rockwell Automation Receives SCP Certification for 10th Straight Year!
SCP is the industry benchmark for service organization excellence. All of our global support centers providing TechConnect Support are SCP certified, including 10 straight years for the North America Support Center — the first in the history of the SCP program to reach this achievement.